Cognizant CXCRM GCC Recruitment

Skills Required - Salesforce Business Analyst + Banking domain

Years of Experience Required - 6 - 12 yrs

Work Location - Bangalore

Job Summary:

Seeking a Salesforce Business Analyst with solid Banking domain expertise and hands-on experience in Salesforce implementations. The ideal candidate will work closely with business stakeholders and technical teams to deliver scalable Salesforce solutions aligned with banking processes and business objectives.

Key Responsibilities:
Gather, analyze, and document business requirements and user stories.
Work with stakeholders to define and prioritize business needs.
Translate requirements into Salesforce functional specifications.
Support Agile delivery, sprint planning, SIT/UAT, and defect management.




Collaborate with Salesforce administrators, developers, and business teams.
Analyze and improve banking processes including customer onboarding, lending, servicing, and CRM operations.

Required Skills:
6+ years of Business Analysis experience.
3+ years of Salesforce (Sales Cloud/Service Cloud) experience.
Robust expertise in requirement gathering, stakeholder management, and process mapping.
Experience with Agile/Scrum methodologies and UAT.
Excellent communication and analytical skills.
Banking/Financial Services domain experience is mandatory.

📌 Salesforce Business Analyst Chennai
🏢 Cognizant
📍 Chennai