JOB SUMMARY

Customer Support Executive to serve as the primary point of contact for patients and channel partners throughout a diagnostic monitoring study.

The role spans the full study lifecycle — pre-study scheduling and patient briefing, in-study support and troubleshooting, and post-study coordination through report delivery.

Fresh graduates with strong communication skills and an interest in healthcare operations.

KEY RESPONSIBILITIES
Serve as the primary point of contact for patients throughout the study lifecycle.
Assist distributors and channel partners with day-to-day operational queries, dispatches, returns, and onboarding activities.
Coordinate with internal clinical, logistics, and reporting teams to ensure studies are completed on schedule.
Maintain accurate records and prepare periodic MIS reports on study volume, turnaround time, and open issues.
Address patient and partner concerns promptly and escalate clinical or technical issues to the appropriate internal teams when required.

REQUIREMENTS
Bachelor's degree — Life Sciences, Nursing, Biomedical, Paramedical, or any other discipline.
Freshers are welcome to apply. Prior internship or project experience in customer support, healthcare operations, clinical coordination,



or patient services will be an added advantage.
Basic knowledge of MS Excel and computer applications.
Robust written and verbal communication skills with a calm and empathetic approach.
Positive attention to detail and the ability to manage multiple tasks effectively.

PREFERRED
Interest in healthcare, diagnostics, medical devices, or patient support services.
Ability to communicate confidently with patients and channel partners.
Valuable organizational and problem-solving skills.
Willingness to learn and work collaboratively with cross-functional teams.
Exposure to customer service, healthcare projects, or internships will be an added advantage.

LANGUAGE REQUIREMENTS

MANDATORY · 2 + 1

Languages known :Tamil, English and Hindi — mandatory, Telugu or Kannada(Preferred

Candidates fluent in more than one regional language will be given preference.

Shift availability: Night Shift (Preferred)

Work Location: In person

Experience: Customer support: 1 year (Preferred)

Contact : (Krishna HR) +91-XXXXXXXXXX

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:
Health insurance

Language:
English,Tamil,Hindi,Telugu,kannada (Required)

Work Location: In person

📌 Customer Support Executive Cse Ambattur (India)
🏢 Techindia Infoway
📍 India