Job Overview

We are hiring energetic, customer-centric Customer Service Executives for a leading Multinational BPO. In this role, you will handle inbound/outbound calls for a premier banking process, assisting customers with inquiries, account management, and service requests while providing top-tier service.

Key Responsibilities
Customer Interaction: Handle customer queries, service requests, and complaints professionally via voice calls.
Banking Support: Provide accurate information regarding bank accounts, cards, transactions, balance inquiries, and other financial products/services.
Problem Resolution: Identify customer needs, troubleshoot issues, and deliver accurate solutions in line with quality and compliance guidelines.
Documentation: Record details of customer inquiries, comments, and actions taken accurately in the CRM system.
Process Excellence: Maintain required quality scores, First Call Resolution (FCR), and adherence to call handling guidelines.

Key Details & Working Conditions
Role: Customer Service Executive (Voice Process)
Industry/Domain: BPO / Banking & Financial Services
Shift Type: Fixed / Rotational Shifts
Week Offs:



One Rotational Week Off
Work Location: GORWA VADODARA

Required Qualifications & Skills
Education: Any Graduate (Any stream / discipline).
Language Proficiency: Excellent communication skills in English and Hindi (both verbal and written).
Experience: Freshers and experienced candidates are welcome to apply.
Customer Focus: Robust interpersonal skills with an empathetic and patient customer-service attitude.
Basic Computer Knowledge: Ability to navigate multiple software applications and CRM systems while talking to customers.

What We Offer
Competitive salary package + attractive performance incentives.
Explicit career growth pathways in a leading MNC environment.
Comprehensive training on banking products and process knowledge.
Vibrant and supportive working culture.

Pay: ₹14,000.00 - ₹18,000.00 per month

Advantages:
Provident Fund

Education:
Bachelor's (Preferred)

Language:
Hindi (Preferred)
English (Preferred)

Work Location: In person

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