Key Responsibilities
Maintain and update customer information in the CRM system.
Manage customer inquiries, feedback, complaints, and follow-ups.
Monitor customer interactions and maintain accurate records.
Support sales teams in lead management and tracking sales prospects.
Create and maintain customer reports and dashboards.
Execute customer engagement, retention, and follow-up campaigns.
Coordinate with sales, marketing, and customer support teams.
Analyze customer data to identify trends and improve customer satisfaction.
Ensure data accuracy, confidentiality, and timely updates.
Track customer issues and ensure their resolution within agreed timelines.
Required Skills
Knowledge of CRM software such as Salesforce, Zoho CRM, HubSpot, or Microsoft Dynamics.
Positive communication and interpersonal skills.
Data management and reporting skills.
Basic knowledge of Microsoft Excel and reporting tools.
Problem-solving and customer service skills.
Attention to detail and organizational abilities.
Qualifications
Bachelor's degree in Business Administration, Marketing, Commerce, or a related field.
Freshers may apply, depending on the company's requirements.
Previous experience in CRM, sales support, customer service, or marketing is an advantage.