Floor Advisor – Automobile / Two-Wheeler Dealership

Number of Positions: 2
Industry: Automobile / Two-Wheeler Dealership
Location: Faridabad, Haryana
Employment Type: Full time
Experience: Relevant customer-handling or automobile dealership experience preferred
Salary: As per company norms

About the Role

We are looking for customer-oriented Floor Advisors to assist customers visiting the dealership, understand their requirements, provide product or service-related information, and coordinate with the relevant team to ensure a smooth customer experience.

Key Responsibilities
Welcome and assist customers visiting the dealership.
Understand customer requirements and guide them to the appropriate sales or service representative.
Provide accurate information about available vehicles, dealership services, offers and processes, as applicable.
Coordinate with sales, service and other departments to address customer queries.
Maintain customer enquiry records and support follow-up activities.
Ensure customers receive timely assistance and a professional experience.




Help manage customer flow and showroom floor activities.
Handle basic customer concerns and escalate issues when required.
Support the team in achieving customer satisfaction and business targets.
Maintain a professional appearance and ensure the customer area remains organised.

Requirements
Positive communication and customer-handling skills.
Experience in an automobile dealership, showroom, retail or customer service role preferred.
Presentable, polite and service-oriented personality.
Basic computer knowledge and record-keeping skills.
Ability to coordinate with multiple departments.
Positive attitude, teamwork and problem-solving abilities.
Willingness to work in a target-driven setting.

Key Skills

Customer Handling | Dealership Operations | Communication | Customer Service | Enquiry Management | Team Coordination | Follow-up | Relationship Management

Work Location: In person

📌 Floor Advisor Faridabad
🏢 Resonance HR Services
📍 Faridabad