Customer Support Executive – Chat Process

Are you a good communicator with solid problem-solving skills? Join our team as a Customer Support Executive – Chat Process and help us deliver an excellent customer experience!

Job Title: Customer Support Executive – Chat Process
Department: Customer Support
Employment Type: Full-Time
Work Mode: Onsite
Shift Timings: 24×7 Rotational Shifts (Morning, Evening & Night)
Working Days: As per roster, with rotational weekly offs

Experience
Freshers can apply!
6 months of experience in customer support, chat support, or BPO is preferred.

Key Responsibilities
Handle customer queries and complaints through live chat.
Provide accurate information and resolve customer concerns efficiently.
Manage multiple chat conversations while maintaining service quality.
Document customer interactions in CRM or ticketing systems.




Escalate complex issues to the relevant departments.
Meet performance targets related to response time, resolution, and customer satisfaction.
Follow company policies, SOPs, and data privacy guidelines.

Requirements
Graduate in any discipline, as per company requirements.
Robust written English communication skills.
Valuable typing speed (ideally 30 WPM) with accuracy.
Basic computer knowledge and familiarity with email and web-based applications.
Excellent problem-solving, multitasking, and customer-handling skills.
Willingness to work in rotational shifts, including nights, weekends, and public holidays as per roster.

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Customer Support Executive Jaipur (India)
🏢 Zucol Services
📍 India