Designation: CRM Executive

Company: Cambay Technopack Pvt. Ltd.
Industry: Packaging Manufacturing
Location: Vesu, Surat

Roles & Responsibilities:
Manage customer relationships and ensure timely resolution of customer queries and concerns.
Act as the primary point of contact between customers and internal departments.
Coordinate with Sales, Production, Dispatch, Stores, and Accounts teams for smooth order processing.
Track customer orders and provide regular updates regarding production and delivery status.
Maintain customer records, communication logs, and CRM database accurately.
Handle customer complaints and ensure timely closure with proper follow-up.
Prepare and share order status reports, customer feedback reports, and MIS reports.
Follow up with customers regarding pending orders, dispatch schedules, and documentation requirements.
Ensure high customer satisfaction through effective communication and service.
Support management in improving customer retention and relationship management processes.

Eligibility Criteria:
Any Graduate
Experience: 2 to 5 years in CRM, Customer Service, Customer Support, or Client Coordination
Experience in Manufacturing or Packaging Industry will be preferred

Skills Required:
Strong customer relationship management skills




Excellent communication and follow-up abilities
Good knowledge of MS Excel, Word, Emails, and CRM software
Ability to coordinate with multiple departments
Problem-solving and customer-handling skills
Strong documentation and reporting capabilities
Ability to manage multiple customer accounts simultaneously

Preferred Skills:
Experience in order processing and dispatch coordination
Knowledge of customer complaint handling and resolution
Manufacturing or packaging industry experience
Strong interpersonal and relationship-building skills

Key Performance Indicators (KPIs):
Customer satisfaction and response time
Timely resolution of customer queries and complaints
Accuracy of customer records and reports
Order tracking and coordination efficiency
Customer retention and relationship management
Timely communication and follow-up with customers

Working Conditions:
Office-based role with regular coordination with customers and internal departments
Professional and cooperative working workplace
Frequent communication through calls, emails, and meetings

Pay: ₹25,000.00 - ₹35,000.00 per month

Perks:
Paid sick time
Paid time off

Work Location: In person

📌 Crm Executive Vesu (India)
🏢 Cambay Technopack Private
📍 India