Job Responsibilities
Manage the overall operations of the Triumph motorcycle service department.
Ensure high-quality vehicle servicing, repairs, and maintenance as per company standards.
Supervise and guide service advisors, technicians, and other service staff.
Monitor daily workshop operations and ensure timely vehicle delivery.
Maintain high levels of customer satisfaction through effective service and complaint handling.
Handle customer escalations and ensure prompt resolution of service-related issues.
Monitor workshop productivity, technician efficiency, and service revenue.
Achieve service department targets, including labour revenue, spare parts sales, and customer satisfaction.
Ensure proper diagnosis and repair of motorcycles using approved tools and technical procedures.
Monitor warranty claims, service records, job cards, and other service documentation.
Ensure compliance with Triumph service standards, safety procedures, and operational guidelines.




Coordinate with the spare parts department to ensure the availability of required parts and minimize vehicle pendency.
Conduct regular reviews of service performance, customer feedback, and operational efficiency.
Implement customer retention initiatives and promote periodic maintenance and repeat servicing.
Monitor key performance indicators (KPIs) and prepare daily, weekly, and monthly performance reports.
Ensure proper workshop housekeeping, equipment maintenance, and workplace safety.
Coordinate with the management team to improve service quality, profitability, and overall workshop performance.

Pay: ₹28,000.00 - ₹35,000.00 per month

Perks:
Cell phone reimbursement
Commuter assistance
Adaptable schedule
Internet reimbursement
Life insurance
Provident Fund

Work Location: In person

📌 Service Manager Kaimanam
🏢 Pioneer Motors Trivandrum
📍 Kaimanam