The Royal Medical Centre (RMC)

Job Summary

We are looking for a confident, patient-friendly and result-oriented Patient Care Advisor & Sales Coordinator to handle incoming and outgoing calls, explain our treatments, convert enquiries into appointments, and ensure effective follow-up of all leads.

Key Responsibilities
Handle incoming enquiries and make outgoing calls to prospective patients and existing leads.
Explain RMC's treatments, services, packages and appointment procedures clearly.
Persuade and motivate prospective patients to book consultations and visit the centre.
Follow up on all leads until an appointment is booked or the lead is appropriately closed.
Contact patients who missed, cancelled or skipped their scheduled appointments and encourage them to reschedule.
Maintain accurate call records, lead status, appointment details and follow-up activities in the CRM.
Achieve daily call targets, appointment booking targets, patient walk-in targets and assigned KPIs/KRAs.
Coordinate with the clinical and front-office teams to ensure a smooth patient experience.

Working Hours & Call Availability

The role requires flexibility to handle incoming calls and make follow-up calls during peak enquiry hours, particularly 6:00 AM–9:00 AM and 5:00 PM–9:00 PM.



Candidates must be willing to attend calls and manage lead follow-ups during these periods as per the assigned shift schedule.

Performance & Incentives
Daily performance will be measured against assigned call, follow-up, appointment and conversion KPIs/KRAs.
Performance-based incentives will be provided for eligible patient walk-ins, subject to the centre's incentive policy.

Candidate Requirements
Valuable communication skills in Malayalam; basic English is preferred.
Confident telephone communication, persuasion and follow-up skills.
Patient-friendly attitude, patience and a strong sense of responsibility.
Basic computer knowledge and willingness to use CRM or lead-management software.
Prior experience in telecalling, sales coordination, customer service or healthcare is preferred.

Employment Type: Full time
Department: Patient Relations & Business Development
Location: As per centre requirement

Ideal Candidate: Someone who can communicate confidently, follow up consistently, convert enquiries into appointments and contribute to patient acquisition and centre growth.

Pay: ₹11,000.00 - ₹25,000.00 per month

Advantages:
Paid sick time
Paid time off

Work Location: In person

📌 Customer Care & Patient Coordinator Kesavadasapuram
🏢 The Royal Medical Centre
📍 Kesavadasapuram