Job Title: Service Manager – VinFast EV
Company: Suryabala VinFast
Location: Erode

Job Summary
We are looking for an experienced and result-oriented Service Manager to manage the complete after-sales service operations of our VinFast EV showroom. The candidate will be responsible for workshop performance, customer satisfaction, technician productivity, service quality, and revenue targets.

Key Responsibilities
Manage day-to-day VinFast EV service centre/workshop operations.
Lead and supervise service advisors, technicians, and support staff.
Ensure timely and quality delivery of vehicles to customers.
Monitor service appointments, vehicle inflow, job cards, and delivery schedules.
Handle customer complaints and ensure high customer satisfaction.
Monitor workshop productivity, efficiency, and service revenue.
Ensure proper diagnosis and repair of EV-related technical issues.
Maintain service quality standards and follow VinFast/company processes.
Monitor warranty claims and ensure proper documentation.
Control workshop expenses, spare parts usage, and inventory.
Conduct regular team meetings and provide technical/service training.
Ensure workshop safety, cleanliness, tools, and equipment are maintained properly.




Prepare and submit daily/weekly/monthly service performance reports.
Achieve service, customer satisfaction, and revenue targets.

Requirements
3–6 years of experience in Automobile/EV Service, preferably in a Service Manager or senior workshop role.
Experience in managing a service team and workshop operations.
Knowledge of EV vehicles, diagnostics, electrical systems, and service processes will be an advantage.
Robust customer-handling and team-management skills.
Valuable communication and problem-solving abilities.
Ability to achieve service and revenue targets.
ITI/Diploma/Degree in Automobile/Mechanical/EV/related field preferred.

Salary: ₹30,000 – ₹40,000 per month + Incentives

Employment Type: Full time

About Suryabala VinFast:
Join our growing EV team and build your career in the rapidly expanding electric vehicle industry.

Pay: ₹30,000.00 - ₹40,000.00 per month

Perks:
Cell phone reimbursement
Provident Fund

Ability to commute/relocate:
Erode, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Experience:
Automotive service: 3 years (Preferred)
Automotive repair: 1 year (Preferred)

Work Location: In person

📌 Service Manager – Vinfast Ev Suryabala Erode
🏢 Suryabala Trucks and Tippers Private
📍 Erode