Key Responsibilities
Manage client relationships and act as the primary point of contact.
Monitor BGV operations, TAT, SLAs, and service quality.
Handle client queries, escalations, and timely resolutions.
Prepare MIS reports, dashboards, and performance analysis.
Coordinate with operations, compliance, and technical teams.
Conduct client review calls and provide portal training when required.
Requirements
Bachelor’s degree in any discipline.
1–3 years of experience in client servicing, preferably in BGV.
Excellent verbal and written communication skills.
Proficiency in MS Excel, MIS reporting, and dashboards.
Solid attention to detail, multitasking, and email management skills.
Positive interpersonal, organizational, and problem-solving abilities.
Pay: ₹22,000.00 - ₹35,000.00 per month
Perks:
Internet reimbursement
Provident Fund
Experience:
Client services in BGV: 1 year (Required)