Key Responsibilities
Call Management & Customer Support
Handle incoming and outgoing calls professionally.
Respond to enquiries regarding laboratory tests, health checkup packages, diagnostic services, and clinic consultations.
Provide accurate information about test preparations, service availability, pricing, and operating hours.
Manage customer complaints and escalate issues when required.
Appointment & Service Coordination
Schedule and confirm doctor consultations, diagnostic appointments, and home collection services.
Coordinate with laboratory staff, doctors, nurses, and field collection teams.
Maintain appointment records and ensure timely follow-ups.
Communicate appointment reminders and schedule changes to patients.
Patient Engagement & Business Development
Follow up with existing and prospective customers.
Promote relevant health checkup packages and healthcare services.
Contact corporate clients and employees regarding medical camps and health checkups, as assigned.




Generate enquiries and convert them into appointments and service bookings.
Encourage repeat visits through qualified patient engagement.
Reporting & Documentation
Maintain accurate call logs, enquiry records, appointment schedules, and follow-up reports.
Update patient details and interactions in the assigned software or CRM.
Track enquiries, bookings, missed calls, and customer feedback.
Maintain confidentiality of patient information and medical records.
Service Quality
Deliver courteous, empathetic, and patient-friendly communication.
Ensure all enquiries are addressed promptly and accurately.
Coordinate with internal teams to resolve patient concerns.
Follow company policies, standard operating procedures, and patient data confidentiality requirements.

Pay: ₹12,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Healthcare Contact Center Executive Elamakkara
🏢 LIVE LABS
📍 Elamakkara