Job Description Assistant Store Manager

Location:

Silliguri

Employment Type:

Full time

About the Role

We are looking for an Assistant Store Manager to support the Store Manager in managing daily store operations, team supervision, inventory, customer experience, and adherence to operational processes.

Key Responsibilities
Support the Store Manager in daily store operations, including opening/closing, cash handling, and floor management.
Supervise and guide Sleep Experts to ensure smooth store operations and effective customer engagement.
Support inventory management, including Stock on Hand (SOH) monitoring and replenishment.
Assist in collecting, tracking, and reporting retail KPI scorecard data.
Handle first-level customer queries and escalate trial/refund-related cases when required.
Coordinate with logistics teams to ensure smooth product movement and store operations.
Ensure compliance with company SOPs and operational processes.
Maintain visual merchandising and store presentation standards.
Support the Store Manager in achieving store-level operational and customer service objectives.

Key Skills




Store Management & Retail Operations
Team Leadership & Conflict Resolution
Inventory Management & POS Handling
KPI Scorecard Tracking & MIS Reporting
Visual Merchandising & Floor Space Management
Customer Relationship Management
Vendor & Logistics Coordination
MS Office
Solid communication and interpersonal skills

Candidate Profile
Experience in retail store operations or a supervisory support role will be preferred.
Candidates with experience in Textile, Home Furnishing, Consumer Durables, or related industries will be an advantage.
Strong customer-handling and team-management skills.
Positive understanding of inventory, POS, KPIs, and retail processes.
Strong communication, coordination, and problem-solving abilities.
Local candidates are strongly preferred.
Outstation candidates will be considered only with a minimum 1-year commitment.

Preferred Certifications

Certifications are preferred but not mandatory:
Retail Management Certification RMI India
POS & Inventory Handling NSDC Retail Skill Council

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