Key Responsibilities
Handle customer calls, resolve queries, and provide quality support as per process.
Handle inbound and outbound customer calls, emails, and chat queries related to fintech products and services.
Assist customers with UPI payments, failed transactions, refunds, payment status, wallet issues, and account-related queries.
Provide accurate information about digital payment services, transaction processes, and financial products.
Resolve customer complaints efficiently while maintaining a skilled and customer-friendly approach.
Escalate complex issues to the appropriate department for timely resolution.
Maintain accurate customer interaction records and update information in CRM systems.
Follow company policies, standard operating procedures (SOPs), and data privacy guidelines.
Meet daily, weekly, and monthly performance targets, including customer satisfaction, quality, and productivity.
Ensure the confidentiality and security of customer financial and personal information.

Eligibility:

Under graduate & Min. 1year sales experienced candidates welcome.

📌 Customer Support Executive Fintech Process Mumbai
🏢 Vishal Consultants, Indore
📍 Mumbai