Job Description – Front Office Associate (FOA)

Department: Front Office
Designation: Front Office Associate (FOA)
Reports To: Front Office Manager

Job Summary

The Front Office Associate is responsible for welcoming guests, managing check-in and check-out procedures, handling guest inquiries, and ensuring a smooth and pleasant guest experience throughout their stay.

Key Responsibilities
Welcome guests warmly and provide qualified customer service.
Handle guest check-ins and check-outs efficiently.
Manage guest reservations, room allocations, and billing procedures.
Respond to guest inquiries, requests, and complaints promptly.
Coordinate with Housekeeping, F&B;, and other departments to ensure guest satisfaction.
Maintain accurate guest records and update information in the hotel management system.
Handle telephone calls, emails, and guest requests professionally.
Follow hotel policies, SOPs, and safety procedures.
Maintain confidentiality of guest information.




Ensure the front desk area remains clean, organized, and presentable.

Required Skills and Qualifications
Graduate or diploma in Hotel Management or a related field preferred.
Valuable communication and interpersonal skills.
Qualified grooming and a customer-focused attitude.
Basic computer knowledge and familiarity with IDS software.
Ability to handle guest concerns calmly and professionally.
Willingness to work in rotational shifts, including weekends and holidays.

Key Competencies
Guest service orientation
Communication skills
Teamwork and coordination
Problem-solving abilities
Attention to detail
Time management

Experience: Freshers and experienced candidates may apply, depending on hotel requirements.

Pay: From ₹14,000.00 per month

Work Location: In person

📌 Front Office Associate Vrindavan
🏢 RAMADA by Wyndham ,Vrindavan
📍 Vrindavan