Description
Service walk-in customers across all segments, ensuring prompt and courteous assistance.
Generate leads for Current-To-Bank (NTB) customers and actively cross-sell financial products.
Act as a backup to the Personal Banker during peak hours or absences.
Handle non-transactional servicing tasks such as audit support and reconciliation of branch accounts.
Resolve customer queries efficiently and professionally.
Identify and capitalize on business prospects sensed during customer interactions.
Deliver a high-quality customer experience to encourage retention and positive word-of-mouth.
Ensure compliance with internal policies and regulatory guidelines.