Designation : Executive
Guest Relations

Experience:
3 – 6 yrs

Location:
Chennai Industry Preference : Hospitality

Education:
Any Graduate (Preferably from BBA/MBA/Hospitality background)

Job Description
• Ensuring and providing flawless, upscale, skilled and high class customer service experiences
• Analyzing customer feedback and providing strategic direction to continuously improve overall rating
• Responding to customer needs and anticipating their unstated ones. Core Responsibilities
• Guest management & guest engagement activities
• Build positive relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner.




• Receive guests by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone
• Organize events and activities approved by the head office
• Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean all the times.
• Report maintenance issues and malfunctioning appliances to the manager for quick repair. What are we looking for?(Specific Skill Set)
• Excellent communication skills
• Solid listening skills

📌 Executive Guest Relations Chennai
🏢 Brigade Group
📍 Chennai