Key Responsibilities:
Manage end-to-end service delivery and ensure complaint resolution within agreed SLAs.
Handle critical customer complaints and ensure timely resolution.
Monitor technicians performance and coordinate product/service training.
Manage Authorized Service Centers (ASC) and third-party resources.
Ensure adequate availability of spares and timely service support.
Prepare MIS reports and conduct root-cause analysis for recurring complaints.
Maintain solid relationships with Service Centers, Dealers, Customers and internal stakeholders.
📌 Area Service Manager Sambhajinagar
🏢 USHA International
📍 Sambhajinagar
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