Job Responsibilities
Welcome guests warmly and provide a qualified check-in and check-out experience.
Handle hotel reservations, room allocations, and guest inquiries.
Manage bookings received through Booking.com, Agoda, and other online travel agencies (OTAs).
Answer phone calls, WhatsApp messages, and emails professionally.
Coordinate with housekeeping and other departments to ensure smooth hotel operations.
Handle guest requests, complaints, and feedback politely.
Prepare guest bills, process payments, and maintain accurate records.
Ensure all guest information and booking details are updated in the hotel system.
Maintain qualified grooming and a clean, organized reception area.

Requirements
Valuable communication skills in English and Hindi.
Previous hotel front office experience preferred.




Basic computer knowledge and familiarity with hotel PMS software.
Knowledge of online booking platforms is an advantage.
Friendly attitude, professional behavior, and a guest-focused approach.
Ability to work in shifts, including weekends and holidays.

What We Are Looking For

A responsible, well-groomed, and customer-focused person who can handle guests confidently and help provide a comfortable stay experience.

Interested candidates can share their updated resume and contact details to apply.

Pay: ₹25,000.00 - ₹28,000.00 per month

Benefits:
Food provided

Work Location: In person

📌 Front Office Manager Paharganj
🏢 The Queen's head Hotel
📍 Paharganj