Company : Mr Mischief Food Co. Position : Customer Support Executive (Call Centre) Location : Vesu, Surat
About Us
Mr Mischief Food Co., operating under the popular brand Wok On Fire , is a growing hospitality brand known for delivering quality Pan-Asian cuisine. We are looking for a dedicated Call Centre Executive to be the first point of contact for our customers and ensure excellent service experience.
Key Responsibilities
Handle incoming and outgoing customer calls regarding orders, queries, and complaints.
Provide guidance on food delivery , menu details, and order status.
Record and update customer information accurately in the system.
Resolve customer queries efficiently and escalate issues when required.
Ensure high levels of customer satisfaction through polite, skilled, and solution-oriented communication.
Maintain performance metrics such as call handling time, query resolution,
and customer feedback scores .
Skills & Requirements
Minimum 12th pass / Graduate in any discipline.
Prior experience in customer support/call centre (preferred but not mandatory).
Solid communication skills in English, Hindi, and local language.
Ability to handle customer complaints with patience and professionalism.
Basic computer knowledge (MS Office, CRM systems).
Positive attitude, problem-solving approach.
Pay: ₹14,000.00 - ₹15,000.00 per month
Advantages :
Cell phone reimbursement
Paid sick time
Paid time off
Application Question(s):
Are you comfortable for the shift timing 3pm to 12pm?
Do you have knowledge in Excel?
How soon Can you join?
What is your salary expectation?
Work Location: In person
📌 Call Center Executive Surat
🏢 Mr. Mischief Food. Co. (Wok On Fire)
📍 Surat
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