Client Service Associate

At Teal India we're looking for a Client Service Associate to join our Legal team.

Full time · Bengaluru - Indiranagar

About the job

We are looking for a Client Service Associate to manage client communication, handle inbound calls and resolve escalations. You will be bridging the gap between legal team and our clients.

This role is based in Bengaluru, requires proficiency in speaking fluent Hindi and the ability to address client concerns professionally while ensuring timely resolution of client queries and ensuring client satisfaction.

Your day-to-day will involve
Ensuring timely updates are provided to the clients on the status of the initiated cases
Managing inbound calls from clients with a proactive approach
Addressing and resolving any concerns, queries or challenges faced by our clients and legal team regarding ongoing Maharashtra and Gujarat cases
Handling escalations calmly and professionally
Building and maintaining strong relationship with clients to ensure their satisfaction




Following up with clients over email and phone call to secure necessary documents required for processing of cases

We are looking for someone who
Has an excellent verbal communication and interpersonal skills to interact effectively with clients and team members
Has robust command over spoken Hindi to communicate clearly and professionally with clients, proficiency in Marathi or Gujarati is an added advantage
Has the ability to draft and respond to emails in a concise and clear manner
Has the ability to handle client concerns and queries efficiently, providing quick and effective solutions
Has 6 months - 2 years of experience in inbound voice process
Loves working with software tools and google sheets

Apply for the job

Do you want to join our legal team as our current Client Service Associate? Then we'd love to hear about you!

📌 Client Service Associate Gurugram (India)
🏢 TEAL India
📍 India