Job Summary

CRM Executive will be responsible for managing customer relationships, maintaining customer data, and driving engagement to improve customer retention and sales in a retail workplace. The role focuses on enhancing customer experience and building long-term loyalty.

Key Responsibilities
Maintain and update customer database with accurate information
Manage customer interactions across calls, messages, and in-store visits
Follow up with customers for feedback, repeat purchases, and pending inquiries
Handle customer complaints and ensure timely resolution
Support sales team with customer insights and data

Customer Engagement
Plan and execute customer engagement activities and campaigns
Send promotional messages, offers, and festive greetings to customers
Build relationships with existing customers to increase retention
Identify high-value customers and ensure personalized service

Data Management and Reporting
Analyze customer data and buying patterns




Generate reports on customer activity, retention, and sales performance
Track campaign effectiveness and suggest improvements

Coordination
Work closely with sales and marketing teams
Assist in planning in-store events and promotions
Ensure smooth communication between customers and internal teams

Required Skills :
Valuable communication and interpersonal skills
Strong follow-up and relationship management skills
Basic knowledge of CRM tools and MS Excel
Problem-solving ability and customer-focused approach

Qualifications
Graduate in any field (preferred)
1 to5 years of experience in CRM, customer service, or retail
Experience in retail industry is an advantage

Job Types : Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Perks :
Provident Fund

Work Location: In person

📌 Crm : Retail Industry Chandor (India)
🏢 Deziners Studio
📍 India