Designation : Executive - Guest Relations

Experience : 3 – 6 yrs

Location: Chennai

Industry Preference : Hospitality

Education: Any Graduate (Preferably from BBA/MBA/Hospitality background)
Ensuring and providing flawless, upscale, qualified and high class customer service experiences
Analyzing customer feedback and providing strategic direction to continuously improve overall rating
Responding to customer needs and anticipating their unstated ones.

Core Responsibilities
Guest management & guest engagement activities
Build positive relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner.
Receive guests by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone
Organize events and activities approved by the head office
Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean all the times.
Report maintenance issues and malfunctioning appliances to the manager for quick repair.

What are we looking for?(Specific Skill Set)
Excellent communication skills
Robust listening skills

📌 Executive Guest Relations Chennai (India)
🏢 Brigade Group
📍 India