Customer Service and Support Executive

Marwadi Shares and Finance Limited.

Marwadi was established in 1992 at Rajkot, Gujarat. It is a well-diversified group into Financial Services, Education and Solar energy. Currently employing more than 2000 employees as a Group Marwadi Financial Services is the financial services arm of the Marwadi Group and is having 800 plus employees across 104 locations around Gujarat and neighboring states. There are also in excess of 1450 franchisees as a part of our network. Leveraging the network and our world class product and services we have a 4.1L customer base.

Job Purpose : Requirements :
Qualification: Commerce Graduate, NISM certified preferred
Experience: 0 to 1 year experience
Location: Rajkot (HO)

Responsibilities :
Answer calls professionally to provide information about products and services, take/ cancel orders if required, or obtain details of complaints
Follow up to ensure that appropriate actions were taken on customers' requests
Refer unresolved customer grievances or special requests to designated departments for further investigation
Greet customers warmly and ascertain problems or reason for calling. Assist with placement of orders, refunds, or exchanges




Ensure Customer Satisfaction
Share creative ideas in form of kaizen regularly to improve process and service for our customers
First call resolution / issue Resolution
Prepare MIS reports, take additional administrative duties assigned for smooth functioning of Customer support department
Possess ability to handle work pressure and deliver excellent customer service during crisis situation

Skills :
Proficient knowledge of MS Excel, PowerPoint, and Word software.
Excellent written and verbal communication skills.
Problem Solving or Analysis skill.
Should be Accurate and responsible

Personality :
Careful and diligent even meticulous with a good dose of common sense
Efficient, effective and organized in both the physical and digital words
Modestly confident and also personable, positive humored and trustworthy
Informal but 100% skilled while respecting traditional courtesy and good manners.

Pay: ₹15,000.00 - ₹16,000.00 per month

Perks :
Health insurance

Application Question(s):
Do you have experience in Customer Support?

Work Location: In person

📌 Customer Support Executive Rajkot
🏢 Marwadi Shares E Finance
📍 Rajkot