Maintain strong customer relationships by responding professionally and appropriately to inquiries.
Manage the customer service process from start to finish, including asking customers about their issues, troubleshooting solutions, assembling and forwarding information, and verifying the customer’s understanding of that information.
Document all customer calls, inquiries, and actions, and follow up with customers after a solution has been presented.
Escalate customers inquiries to the appropriate department when needed.
Research and stay up to date with company products, services, and processes.
Keep track of customer service accounts and relevant data.
Recommend process improvements and identify current product and service opportunities based on customer needs.

Job Types : Full time, Permanent

Pay: ₹20,000.00 - ₹30,626.51 per month

Perks :
Cell phone reimbursement
Health insurance

Experience :
5S: 3 years (required)

Language :
English (required)

Work Location: In person

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