Responsibilities
Respond to Amazon Buyer-Seller messages within SLA timelines.
Manage customer complaints on Amazon, Flipkart, Pepperfry, and the website.
Create and manage customer complaint tickets on Zoho Desk and ensure timely resolution.
Assist customers over calls by troubleshooting issues or arranging technical support / replacements.
Resolve negative reviews and feedback on Amazon and the website.
Politely request positive reviews from satisfied customers.
Coordinate with internal teams to ensure smooth and quick issue closure.
Skills Required :
Valuable verbal and written communication skills.
Working knowledge of MS Excel or Google Sheets.
Experience with e-commerce marketplaces is preferred.
Customer-focused attitude and problem-solving skills.
Job Types : Full time, Permanent
Pay: ₹20,000.00 - ₹30,000.00 per month
Advantages :
Paid sick time
Ability to commute/relocate:
Kalyan, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
Are you comfortable handling 60-100 customer interactions daily? (Yes/No)
Write a reply to this customer: "My chair hasn’t arrived yet. I ordered 6 days ago. Very disappointed."
Why do you want to work in customer service?
Experience :
Customer support: 1 year (required)
Work Location: In person
📌 Customer Service Associate Kalyan
🏢 We Grow Ergonomic Solutions
📍 Kalyan
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