Job Summary : Key Responsibilities :
Attend inbound customer calls and record booking requests.
Generate orders in the system accurately based on customer requirements.
Provide detailed information on test schedules, turnaround time (TAT), sample requirements, and pricing(Training will be provided).
Allocate and schedule orders by coordinating with field teams (technicians, logistics, etc.).
Ensure timely confirmation of bookings to customers.
Maintain accurate records of bookings, customer details, and service updates.
Assist customers with queries, rescheduling, or modifications to existing orders.
Work closely with the operations team to ensure smooth execution of daily schedules.
Contribute to improving service quality and customer satisfaction.

Qualifications & Requirements :
Minimum qualification: Graduate (any discipline).
Experience in customer service/call centre operations preferred.




Proficiency in Malayalam and English; Hindi will be an added advantage.
Basic computer knowledge and ability to work with booking/order management systems.
Strong communication, coordination, and organizational skills.
Solid analytical and decision making skills
Ability to multitask and a valuable team player

Location : Thrissur, Kerala

Employment Type : Full-time

Pay: ₹12,000.00 - ₹16,000.00 per month

Advantages :
Health insurance
Paid sick time
Paid time off
Provident Fund

Ability to commute/relocate:
Thrissur, Kerala: Reliably commute or planning to relocate before starting work (required)

Education :
Bachelor's (preferred)

Language :
Malayalam (preferred)

Work Location: In person

📌 Call Center Executive Thrissur (India)
🏢 Access Home Lab Solutions
📍 India