Documentation & Compliance
Draft and issue Bills of Lading (BL) : Ensure all data (shipper/consignee details, cargo weights, and marks) is 100% accurate.
Customs Filing : Prepare and file Shipping Bills and other mandatory customs declarations via relevant digital portals.
Regulatory Alignment : Verify that all shipping documents comply with international trade laws and specific country requirements.
Workflow Tracking : Coordinate with freight forwarders and carriers to secure vessel space and track container movements.
Customer Service & Support
Client Guidance : Provide customers with explicit information regarding freight rates, transit times, and required export/import formalities.
Relationship Management : Maintain proactive communication with clients to provide real-time updates on shipment status.
Reporting : Maintain logs of all complaints and resolutions to help improve internal logistics processes.