Responsibilities:
Make outbound calls to customers to collect outstanding payments and resolve customer complaints
Negotiate payment plans and settlements with customers.
Update customer information and account status in the database
Handle customer inquiries and provide excellent customer service
Meet or exceed daily/weekly/monthly collection targets
Accurately enter customer interactions, payments, and account updates into the database
Maintain accurate and up-to-date records of customer information
Update customer account status, payment history, and other relevant information
Ensure data entry is completed in a timely and efficient manner

Additional Responsibilities:
Collaborate with internal teams (e.g. Sales, Customer Service) to resolve customer issues




Meet productivity and quality standards as set by the team lead/manager

Requirements :
Bachelor's degree required
0 - 1 year of experience in collections, customer service, or telemarketing
Positive communication and negotiation skills
Robust problem-solving and analytical skills
Ability to work in a fast-paced, dynamic workplace
Proficient in Microsoft Office (Excel, Word, Outlook) and database software
Ability to meet productivity and quality standards

Job Types : Full-time, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits :
Cell phone reimbursement
Provident Fund

Work Location: In person

📌 Collection Executive Pune (India)
🏢 Sinewave Computer Services Pvt.Ltd
📍 India