Job Title: Customer Relationship Manager (CRM)

Location : Financial District, Hyderabad

Organization : Kidz District -children’s Play House

Job Summary

Key Responsibilities
Welcome and assist walk-in customers with a warm and skilled approach.
Explain play area packages, memberships, birthday party packages, and events.
Manage bookings for birthday parties, events, and play sessions.
Build strong relationships with parents and ensure an outstanding customer experience.
Follow up with enquiries and convert leads into confirmed bookings.
Coordinate with operations and event teams to ensure seamless execution.
Handle customer feedback, concerns, and complaints professionally.
Maintain customer records and update the CRM system regularly.
Support marketing campaigns by following up with leads and promoting upcoming events.
Ensure the reception and customer areas are welcoming and well maintained.
Prepare daily reports on enquiries, bookings, conversions, and customer feedback.
Assist in achieving monthly revenue and customer satisfaction targets.

Required Skills :
Excellent communication skills in English, Hindi, and Telugu.
Strong interpersonal and relationship-building skills.




Customer-first attitude with a pleasant personality.
Good organisational and multitasking abilities.
Basic computer knowledge (MS Office, Google Workspace, CRM software).
Ability to work independently as well as in a team.
Problem-solving and conflict-resolution skills.
Professional appearance and positive attitude.

Qualifications
Bachelor's degree in any discipline.
3+ years of experience in Customer Relationship Management, Front Office, Hospitality, Retail, Preschool, Entertainment, or Service Industry.
Experience in event coordination or customer service will be an added advantage.
Passionate about interacting with children and families.
Energetic, approachable, and service-oriented.
Comfortable working on weekends and holidays (weekly off on a weekday).
Ability to thrive in a fast-paced customer-facing environment.

What We Offer
Market-competitive salary with performance-based incentives.
Friendly and positive work workplace.
Opportunities for career growth and development.
Exposure to customer engagement, events, and hospitality management.

Pay: ₹27,000.00 - ₹37,000.00 per month

Work Location: In person

📌 Customer Relationship Manager Crm Nanakaramguda
🏢 Kidz District
📍 Nanakaramguda