30 Oct
|
Flo Mattress
|
India
30 Oct
Flo Mattress
India
Key Responsibilities :
Handle product inquiries, order tracking, returns, replacements, and complaint resolution.
Maintain accurate records of customer interactions in CRM systems.
Collaborate with internal teams (logistics, sales, operations) to resolve customer issues efficiently.
Ensure adherence to response time SLAs and quality benchmarks.
Proactively identify customer pain points and suggest process improvements.
Requirements :
0 -2 years of experience in customer support (blended or omnichannel preferred).
Excellent verbal and written communication skills.
Solid problem-solving ability and empathy-driven approach.
Comfortable handling high-volume interactions across multiple platforms.
Basic proficiency in CRM tools and MS Office/Google Workspace.
Pay: ₹18,000.00 - ₹25,000.00 per month
Work Location: In person
📌 Customer Support Agent Andheri East (India)
🏢 Flo Mattress
📍 India