Job Title: Executive - Outbound Research (CRM)

Department: CRM / Customer Experience

About Kimirica :Kimirica is a luxury self-care brand creating thoughtfully crafted bath, body, and lifestyle products. Rooted in innovation and design, the brand brings together premium formulations, sensorial experiences, and conscious choices. With a solid presence across D2C, retail, and hospitality, Kimirica is focused on delivering elevated and memorable customer experiences.

Role Overview

We are looking for an Executive - Outbound Research to join our CRM team. This role focuses on engaging directly with customers to gather meaningful feedback on product experience and overall brand interaction. The insights derived from these conversations will play a key role in enhancing our products and refining the customer journey. Key

Responsibilities :
Conduct outbound calls to customers to understand their product experience and satisfaction
Gather detailed feedback on fragrance, texture, packaging, usability, and overall product performance




Capture and document customer insights accurately within CRM systems
Identify recurring concerns, preferences, and improvement areas
Support post-purchase feedback initiatives, NPS/CSAT calls, and research campaigns
Share structured feedback and insights with internal teams including Product, Marketing, and CX
Ensure every interaction reflects a warm, premium, and customer-first brand voice

Key Requirements
Solid communication skills in Hindi and English
A customer-first mindset with excellent listening and probing ability
Ability to handle conversations with empathy, clarity, and professionalism
Comfortable working with CRM tools, Excel, and basic reporting
Interest in consumer behavior, product feedback, and customer experience
Prior exposure to customer interaction / calling roles is an advantage

Perks :
Health insurance
Paid time off
Provident Fund

Work Location: In person

📌 Customer Relationship Executive Outbound Indore
🏢 Kimirica Lifestyle
📍 Indore