Relationship Management
Maintain regular contact with existing customers to ensure satisfaction and repeat business
Identify inactive or dormant customers and coordinate re-engagement calls
Build rapport with key accounts to strengthen long-term relationships
Proactive Feedback Calls
Make calls to existing customers on a regular basis to understand their feedback and experience with our products/services
Probe for any issues, dissatisfaction, or unmet expectations even if the customer hasn't raised a formal complaint
Work out a suitable solution/resolution for any issue identified during the call, in coordination with the relevant department
Record every feedback call and its outcome (issue raised, solution offered, resolution status) in the tracker for follow-up and future reference
Renewal & Future Order Tracking
Monitor customer order history to identify upcoming/recurring orders and services due for renewal (e.g., AMC, FLS servicing, consumables replenishment)
Maintain a renewal/due-date tracker and proactively call customers ahead of the due date to remind them
Suggest and coordinate sending a company representative for in office survey/inspection where applicable, ahead of renewal or based on customer need




Update tracker with renewal status — reminded, survey scheduled, order confirmed, or declined (with reason)
Customer Query / Communication & Support
Resolve customer complaints promptly and escalate unresolved issues to the concerned department (sales, dispatch, accounts)
Log and track customer queries in the query tracker; ensure timely closure
Documentation & Reporting
Maintain updated customer records (contact details, order history, preferences, renewal dates)
6. Complaint & Grievance Handling :
Record customer complaints with proper categorization (product, delivery, billing, service, etc.)
Track complaint resolution timelines and ensure closure within committed SLA
Maintain a complaint register/tracker for recurring issue analysis
Customer Retention & Satisfaction
Conduct periodic customer satisfaction check-ins
Gather and report customer feedback/testimonials
Support customer loyalty and renewal-driven retention initiatives as directed by management

Pay: ₹20,000.00 - ₹25,000.00 per month

Advantages :
Provident Fund

Work Location: In person

📌 Customer Relation Executive Virar
🏢 Shree Enterprises
📍 Virar