Job Description (JD)

Customer Care Executive

Company Details

Department: Operations / Customer Support

Location: Shivaji Nagar, Model Colony, Pune

Position Details

Details

Job Title

Vacancy

Qualification

Experience

Salary Range

Location

Job Summary

Information

Customer Care Executive

1

Graduate (Any Stream)

1 - 2 Years

₹13,000 - ₹16,000 per month

Shivaji Nagar, Model Colony, Pune

We are looking for a dedicated and customer-focused Customer Care Executive to manage

handle customer inquiries, track shipments, resolve complaints, and ensure smooth

coordination between customers and internal teams.

Key Responsibilities

professionally.
Coordinate and manage reverse pickup requests efficiently.
Track shipment status and update customers regarding delivery or pickup progress.
Resolve customer complaints within defined timelines.
Escalate complex cases to senior management when required.
Coordinate with operations, warehouse, and delivery teams.




Maintain accurate customer records and service logs.
Prepare daily and weekly reports related to pickups and complaints.
Ensure high customer satisfaction through proper follow-ups.
Follow company policies and service quality standards.

Required Skills & Competencies
Excellent verbal and written communication skills
Solid customer handling abilities
Problem-solving and conflict resolution skills
Basic knowledge of MS Office (Excel, Word, Outlook)
Ability to multitask and work under pressure
Strong coordination and follow-up skills
Attention to detail and organization

Preferred Attributes
Experience in logistics, courier, e-commerce, or reverse pickup operations is an

advantage
Ability to work in a fast-paced setting
Positive attitude and team-oriented mindset

Job Types : Full time, Permanent, Fresher

Pay: ₹10,000.00 - ₹16,000.00 per month

Work Location: In person

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