Job Summary : Key Responsibilities :
Handle inbound customer calls and respond to queries in a skilled manner
Provide accurate information about courses, services, schedules, and processes
Manage end-to-end customer queries and ensure timely resolution
Record and update customer interactions in the system/CRM
Coordinate with internal departments for query resolution when required
Follow up with customers to ensure closure and satisfaction
Maintain call quality and service standards
Adhere to company policies and support processes

Key Skills and Competencies :
Valuable verbal and written communication skills
Strong problem-solving and listening skills
Customer-focused attitude
Ability to handle queries patiently and professionally
Basic computer knowledge (MS Office / CRM tools preferred)
Ability to work in a quick-paced environment

Eligibility Criteria :
Any bachelor’s degree.
Good Communication skills.




Minimum 1 year of experience in customer support / customer service / call handling

Key Performance Indicators (KPIs) :
Inbound call handling efficiency (calls handled per day/week)
Average response and resolution time
Customer Satisfaction Score (CSAT)
Query closure
Call quality and compliance score
Customer feedback and complaint ratio

Pay: ₹15,000.00 - ₹25,000.00 per month

Ability to commute/relocate:
Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):
What is your Current CTC?
What is your Notice Period?

Education :
Bachelor's (required)

Experience :
Customer support: 1 year (required)

Language :
English (required)

Work Location: In person

📌 Customer Support Associate Gurugram (India)
🏢 DBMCI
📍 India