Company Description Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region. Job Description Roles & Responsibilities : ITIL v4 Trainer on Salesforce Service Console (OT & Field Services Context)

We are looking for an experienced ITIL v4 Trainer with solid Salesforce Service Console expertise to design and deliver a custom, platform-based ITIL training program for our client. This is not a generic ITIL course; the training must be practical, contextual, and mapped to real service operations executed on Salesforce.

The target audience is globally distributed. The trainer must be capable of delivering high-impact virtual training to a diverse, multi-geography audience.

Ideal Trainer Profile : A senior ITIL practitioner who can engage a global audience and teach ITIL practically through Salesforce, grounded in real service operations rather than theory.

Key Responsibilities :

- Design and deliver a custom ITIL v4 training curriculum aligned to business service operations
- Develop custom learning paths for
- Develop custom learning paths for
- Service practitioners (remote, field, logistics)
- Service engineering (L2/L3, RCA, problem management)
- Map ITIL practices to Salesforce Service Console workflows and objects (Cases, Work Orders, Assets, Knowledge, Field Service)
- Deliver virtual instructor-led workshops to a global audience across multiple time zones
- Drive high engagement through interactive sessions, real-life scenarios, and practical exercises

Qualifications Mandatory/requires Skills :



ITIL**

- ITIL v4 certification (Managing Professional preferred)
- Proven experience delivering custom ITIL v4 training, not just certification coaching
- Strong hands-on knowledge of ITIL v4 practices
- Strong understanding of ITIL Service Value System, ITIL practices (Incident, Problem, Change, Request, Knowledge, SLA, CSI), Service design, transition, and operations concepts.

Salesforce

- Strong functional understanding of Salesforce Service Cloud / Service Console
- Ability to demonstrate ITIL workflows directly on Salesforce.
- Prior experience in Salesforce implementations, consulting, or solution design is highly preferred.

Training and Facilitation

- Proven experience delivering virtual training to global, multi-cultural audiences
- Proven experience delivering custom enterprise training (not just certification)
- Excellent facilitation, communication, and stakeholder management skills

Nice-to-Have

- Experience in OT / industrial services
- Exposure to Field Service Management (FSM) solutions
- Experience with service maturity assessments and adoption roadmaps
- Background in remote operations, engineering services, or asset-heavy environments

Deliverables Expected

- Customized ITIL-on-Salesforce training curriculum and agenda
- Role-specific training modules and learning paths for Leadership, Practitioners, and Engineers
- Training deck and participant material
- Customer-specific case studies and exercises
- Post-training reference material
- Content must not be ‘off-the-shelf ITIL’. The trainer is accountable for custom development and contextualization to Salesforce Service Console tools, terminology and adapt to customer’s KPIs, and operating reality.

What This Role Is NOT

- Not a generic ITIL certification trainer role
- Not a Salesforce configuration or development role
- Not a service transformation or consulting engagement
- Not focused on tool selection or organizational redesign

📌 Itil v4 salesforce trainer (Bengaluru)
🏢 Bosch Group
📍 Bengaluru