Job Title : Operations & Dispatch Executive - Cab Operations

Role Summary

We are hiring Operations & Dispatch Executives with prior experience in cab-hailing / mobility companies to manage real-time trip execution, driver coordination, and billing support. The role demands speed, accuracy, and strong communication skills .

Key Responsibilities1. Dispatch & Trip Management

- Allocate trips to drivers/vendors in real-time

- Monitor live trips and ensure on-time pickups/drop-offs :

- Handle trip escalations, delays, and reassignments

- Ensure high trip success rate and zero service failures

2. Driver & Vendor Coordination

- Coordinate with drivers for availability, routing, and compliance
- Manage vendor partners for fleet supply and service quality
- Resolve on-ground issues quickly (no dependency mindset)

3. Billing & Documentation

- Prepare and validate trip sheets, invoices, and billing data :

- Ensure accuracy in kms, duty hours, and rates :

- Coordinate with accounts/team for timely closures

4. Client Coordination

- Handle client communication for bookings, updates, and issues

- Maintain professional communication with corporate clients :

- Ensure quick turnaround on queries and complaints

Eligibility Criteria (Strict)

- Minimum 2+ years experience in:





- Cab aggregators :Ola / Uber / BluSmart / QuikRide / similar :

- Car rental / corporate transport operations

- Experience in dispatch + operations + billing (at least 2 of 3 mandatory)

- Graduate (mandatory) :

- Strong spoken & written English (non-negotiable) :

- Must be based in Gurgaon / nearby (no relocation cases)

Required Skills :

- Strong real-time decision making under pressure :

- Positive command over Excel / Google Sheets :

- Familiar with trip lifecycle, duty slips, and billing formats :

- Ability to handle multiple tasks simultaneously : Key KPIs

- On-time trip execution (%)

- Trip success rate

- Billing accuracy (%)

- Response time for escalations

- Client satisfaction / complaints

Compensation

- Competitive salary + performance incentives

Work Environment

- Fast-paced, high-pressure operations role
- Rotational shifts (including weekends if required)
- High ownership and accountability

Someone who has already worked in Ola/Uber-type backend operations or fleet dispatch , understands ground reality , and can execute without supervision from Day 1 .

Job Types : Full-time, Permanent

Pay: ₹12,007.71 - ₹32,129.60 per month

Work Location: In person

📌 Operations Executive (Gurugram)
🏢 Kangaroo Cars Private
📍 Gurugram