Job Purpose
Payments being a current business for BFL service to customer will play vital role in obtaining better edge in exisiting business environment. The objective is to drive consistent development/improvement of apps and products within the Customer Service team including CRM IVR Knowledge Base Chat Bots RPA Bot and other relevant systems in order to enhance customer experience improve efficiency and support the overall objective of providing exceptional customer service and maintaining a competitive edge in the Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity
Duties and Responsibilities
Process managementDevelop and maintain apps and products within the Customer Service team<
Required Qualifications and Experience




a)QualificationsBachelors DegreeUnderstanding of Payments industry in India b)Work ExperienceMinimum 2 4 years of experience in Customer Service domain working with CRM/IVR/Knowledge Base/Chat Bots preferably with Payments expertiseStrong time management skills Experience with CRM systems (such as Salesforce) IVR Knowledge Base Chat Bots RPA Bot or other similar technologiesStrong communication and collaboration skills with the ability to work effectively with cross-functional teams and stakeholders at various levels of the to manage multiple projects simultaneously prioritize tasks and meet deadlines in a fast-paced problem-solving skills and attention to to adapt to changing technologies and trends in the customer service and CRM field.

Required Experience:

Manager

📌 Deputy Unit Manager Payments COE (Pune)
🏢 Bajaj Finance
📍 Pune