Designation : Customer Care Executive - Pharma Warehouse Location : Ethics Group, Plot. A-23/2&A-24;/1, Ichhapore - Bhatpore GIDC, Ichhapore, Surat - 394510

Experience : 1-4 years (preferably in Pharma / 3PL / Logistics) Salary : 16k to 20k inhand + PF + Medical + Lunch

Key Responsibilities : Customer Coordination

- Communicate with clients regarding order status, dispatch updates, and delivery timelines.
- Address issues related to short supply, damaged goods, or delayed shipments.
- Maintain a qualified and polite tone in all client interactions.

Mailing & Documentation

- Share daily dispatch and inventory reports with clients and internal teams.
- Maintain proper records of communication and service requests.

Excel & Reporting

- Prepare and update daily/weekly MIS reports (inward, outward, and stock summary).
- Use Excel functions (VLOOKUP, Pivot Table, Filters) for data accuracy and analysis.




- Coordinate with warehouse teams to ensure data reflects real-time stock positions.

Team Coordination

- Work closely with the warehouse, billing, and dispatch teams for smooth order execution.
- Escalate unresolved issues to the operations manager or relevant department.

Compliance & Accuracy

- Ensure all entries and reports are error-free and up to date.
- Support audit and documentation processes as required.

Skills & Qualifications :

- Graduate in any discipline.
- At least 6 month of experience as a customer care executive.
- Experience of MS Excel .

mobile :(phone hidden)

Job Types : Full-time, Permanent

Pay: ₹16,000.00 - ₹20,000.00 per month

Benefits :

- Food provided
- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Care Executive (Surat)
🏢 ETHICS GROUP OF COMPANIES
📍 Surat