About us : OsbIndia (OSBI) is an offshore subsidiary of OSB Group. OSBI was incorporated in 2004 as a key part of the OSB Group’s business strategy to provide operational service support. OSBI works with the Group’s trading brands in the UK, providing exceptional customer support and service delivery to new and existing customers.

OSBI also prides itself on offering operational excellence by devising and utilizing process improvements and functional efficiencies.

Job Description : Job Title : ServiceNow Developer Department : IT Service Delivery Line Manager’s Job Title: Sr. IT Service Delivery Manager Location : OSB India Pvt. Ltd. Bangalore / Hyderabad Version Date: 7/07/2026

1. About OneSavings Bank plc

OneSavings Bank plc (OSB) the specialist lending and retail savings group began trading as a bank on 1 February 2011 and was admitted to the main market of the London Stock Exchange in June 2014 (OSB.L). OSB joined the FTSE 250 index in June 2015.

The Group, which is headquartered in Chatham, Kent OSB is authorised by the Prudential Regulation Authority, part of the Bank of England, and regulated by the Financial Conduct Authority and Prudential Regulation Authority.

OSB primarily targets underserved market sub-sectors that offer high growth potential and attractive risk-adjusted returns in which it can take a leading position and where it has established expertise, platforms and capabilities. These include private rented sector Buy-to-Let, commercial and semi-commercial mortgages, residential development 'finance, bespoke and specialist residential lending and secured funding lines. It is differentiated through its use of high skilled, bespoke underwriting and efficient operating model. OSB lends through the Kent Reliance, InterBay Commercial, Prestige Finance and Heritable Development Finance brands,



originating organically through specialist brokers and independent financial advisers.

OSB is predominantly funded by retail savings originated through the long established Kent Reliance name, which includes online and postal channels, as well as a network of branches in the South East of England. Diversification of funding is currently provided by participation in the Funding for Lending Scheme and access to a securitisation programme. The majority of the Group’s administrative support functions are performed by its wholly owned OSB India operation, based in Bangalore, India

1. About OSB India Pvt Ltd

OSB India is an offshore subsidiary of OneSavings Bank Group plc. the UK based Challenger Bank. OSB India was incorporated in 2004 as a key part of the OneSavings Bank business strategy to provide operational service support.

OSB India works with the Bank’s trading brands in the UK, providing exceptional customer support and service delivery to recent and existing customers.

OSB India also prides itself for offering operational excellence by devising and utilizing process improvements and functional efficiencies.

1. Job Purpose

The key purpose of this role is to develop, administer, and continuously enhance the OSB Group ServiceNow platform, delivering scalable ITSM, ITOM, CMDB, AI, automation, and integration solutions that support business objectives.



The role is responsible for driving platform innovation, operational excellence, governance, and service improvements while ensuring an optimal user experience and adherence to ServiceNow best practices.

1. Core Responsibilities
- Design, develop, configure, administer, and enhance the ServiceNow platform in alignment with business requirements and ServiceNow best practices.
- Review, analyse, recommend, and implement platform enhancements, defect fixes, performance improvements, and technical solutions across the ServiceNow ecosystem.
- Configure and maintain ServiceNow ITSM modules including Incident Management, Major Incident Management, Problem Management, Change Management, Request Management, Service Catalogue, Knowledge Management, and Service Level Management.
- Design, implement, and support ServiceNow ITOM capabilities including Discovery, Service Mapping, Event Management, Operational Visibility, Cloud Management, and Certificate Management.
- Develop scalable and maintainable solutions using JavaScript, Glide APIs, Client Scripts, Business Rules, Script Includes, UI Actions, UI Policies, ACLs, Data Policies, Scheduled Jobs, Fix Scripts, and Transform Maps.
- Create and maintain Flows, Subflows, Actions, Flow Designer workflows, workflow automations, inline scripts, and reusable automation components.
- Design and implement enterprise integrations using REST APIs, SOAP Web Services, Scripted REST APIs, Integration Hub, IntegrationHub Spokes, MID Servers, and Flow Designer integrations.
- Implement and support Service Graph Connectors for automated CMDB population and integration with enterprise data sources.
- Configure, maintain, and enhance Discovery schedules, MID Servers, Discovery Patterns, Sensors, Probes, and Classif

📌 Servicenow Developer Ind (Bengaluru)
🏢 OSB Group
📍 Bengaluru