OPERATIONS ASSOCIATE

GoZupees (Silicon Biztech Limited)

ABOUT US

GoZupees is an AI-native software company. We build voice agents, conversation intelligence, and operational AI for businesses in the UK and US. We move fast, work lean, and have more active projects than hands to hold them.

ABOUT THE ROLE

This is an execution role. You will be the connective tissue that keeps the team moving — tracking what is open, chasing what is overdue, managing the hiring pipeline, processing meeting notes, and making sure nothing falls through the cracks.

If you are obsessive about follow-through and thrive in an environment where every day looks different, this role was built for you.

The ceiling is high. The right person grows into a Chief of Staff over time. But that is earned, not given — we are hiring for what you can do on day one.

WHAT YOU WILL OWN

Hiring pipeline

- Coordinate with hiring managers to keep decisions moving
- Send offer letters and onboarding packs once decisions are made
- Produce a weekly pipeline snapshot so leadership always knows the current state
- Team follow-through
- Own the action item register from every internal meeting and client call
- Chase owners who are overdue — without being asked
- Surface blockers before they become delays
- Know at any given moment: who needs what from whom, and what is stuck

Meeting operations

- Take structured meeting notes or process AI-generated transcripts
- Produce a clean summary with decisions, action items, and owners within two hours of every meeting
- Distribute updates to relevant people — they should not need to ask
- Maintain a running decision log

Cross-team coordination

- Manage handoffs between Sales, Delivery, and Engineering
- Flag when a dependency is at risk
- Keep the founder's time protected by triaging what genuinely needs him vs.



what can be resolved without him
- Own onboarding logistics for recent hires: tools, access, 30-day scorecard setup

General ops

- Manage subscriptions, tools, and vendor accounts
- Draft internal communications, team updates, and process documentation
- Produce internal reports and trackers
- Anything else that keeps the machine running — this role is not a narrow one

MUST-HAVES

- Obsessive about follow-through. You do not let things fall through the cracks. Ever.
- Strong written English. Your messages are clear and get replies.
- Comfortable using AI tools daily (Claude, ChatGPT, Notion AI, or similar)
- Experience inside a small, fast-moving team
- Extremely well organized — you maintain trackers and logs without being reminded
- Proactive communicator — you tell people what is happening before they have to ask

NICE-TO-HAVES

- Experience in a tech, SaaS, or agency environment
- Familiarity with Notion, Slack, and Google Workspace
- Some exposure to hiring operations or talent coordination

This is also not a light-touch virtual assistant role. You will be embedded in the team with full visibility into active projects, live client engagements, and hiring decisions. We need someone who takes that seriously.

LOGISTICS

Location: Remote, India-based (Pune, Nagpur, Bangalore, or Delhi NCR preferred)

Timezone: IST — core overlap window 11:30am-8:30pm IST on weekdays

Start date: Immediate

HOW TO APPLY

Answer these three questions (three paragraphs max, plain language, no CV required):

1. Describe a time you were responsible for keeping a complex set of moving parts on track. What broke, and what did you do about it?

2. What AI tools do you use regularly, and how?

3. What does "nothing falls through the cracks" mean to you in practice?

Pay: ₹600,000.00 - ₹1,200,000.00 per year

Work Location: Remote

📌 Senior Operations Manager (India)
🏢 GoZupees
📍 India