REMOTE : Senior Manager, Finance & Accounting Operations : ARDEM Data Services Private Limited

- UNIT No B-1/ 5th Floor 504 & 505 DLF MY PAD, Vibhuti Khand Gomti Nagar, Lucknow - 226010, India

Telephone :(phone hidden)

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- Location**:India, with meaningful overlap with US Eastern Time

Role Type :Hands-on functional leader; client-facing and internally accountable

Role Mandate : Mission : Own the performance, growth, client confidence, people, controls, and economics of ARDEM’s complete portfolio of client finance and accounting operations.

Why This Role Exists : Nature of the Role : This is a hands-on functional leadership position. This person is highly technical in Finance and Accounting knowledge. This person is an expert in GAAP, taxation, and general US accounting principles. They lead and act as the technical expert to the Project Owners. The person must be able to lead managers and teams, represent ARDEM with clients, understand operating details, make decisions, and improve the function. The role is not intended for an administrator, coordinator, policy owner, or senior individual contributor who has not carried comparable accountability.

Organizational Scope :

- Direct leadership of the Project Owners / delivery managers assigned to the F&A; portfolio.
- Approximately 30 client projects in the initial portfolio, many with teams of 1-3 FTE.
- Client governance from kickoff through stabilization and steady state, including at-risk and strategic-account reviews.
- Portfolio economics: revenue, direct cost, margin, capacity, productivity, retention risk, and expansion opportunity.
- Provide technical guidance to project managers for all accounting responsibilities

What the Role Owns :

- Portfolio delivery and SLA performance
- Client confidence, retention,



and escalation leadership
- Project Owner capability and accountability
- Staffing, capacity, succession, and personnel decisions
- F&A; controls, documentation, quality, and readiness
- Portfolio revenue, cost, margin, and productivity
- Functional training standards and production readiness
- Support for discovery, solution design, transitions, proposals, and expansion

Four Enterprise Outcomes : While all four pillars are equally key within the organization, in this role, the focus of this role is Client Satisfaction and Employee Satisfaction. The ability to support Revenue and Cost related initiatives will help you to grow within the organization.

Area

Expectation

Client satisfaction Clients know who is accountable, receive proactive communication, see risks early, and experience controlled, dependable delivery. Employee satisfaction Managers provide clarity, coaching, fair accountability, development, and a working environment in which capable people can succeed. Revenue The function protects retention, supports expansion, enables new business, and builds capacity for profitable growth. Cost and productivity The leader controls staffing, utilization, rework, preventable failure, external depend, and the cost of weak management or poor planning. Responsibilities : Functional Leadership :

- Own the complete operating performance of the assigned function, including priorities, standards, people,



client impact, risk, and results.
- Establish clear accountability below the role so responsibilities do not remain concentrated with executive leadership.
- Build dashboards, review cadences, decision rights, escalation paths, and documented follow-through.
- Identify structural weaknesses and recommend the organization, roles, skills, and capacity required for the next stage of growth.
- Technical expert on all F&A; related projects

Client and Cross-Functional Leadership :

- Create clear senior accountability for client-impacting commitments and material risks.
- Participate directly in kickoffs, strategic reviews, at-risk situations, and major decisions relevant to the function.
- Work with Commercial, Operations, Quality, Talent, Technology, Finance, and future Solutions/Transition resources without transferring the role’s own accountability.
- Bring facts, options, recommendations, owners, and dates to escalations rather than forwarding problems.

People Leadership :

- Own hiring quality, role clarity, performance management, coaching, development, engagement, retention, succession, and necessary personnel changes.
- Assess managers and key contributors based on demonstrated outcomes, judgment, client presence, control, and leadership behavior.
- Create backup depth and reduce dependency on individual employees.
- Hold managers accountable for timely feedback, accurate performance evidence, and completion of development or corrective actions.
- Provide direction and “coaching” to junior level leaders

Business and Financial Leadership :

- Understand the revenue, direct cost, productivity, capacity, external spend, and business value connected to the function.
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📌 Senior Manager, Finance & Accounting Operations (Lucknow)
🏢 Ardem
📍 Lucknow