Position: Lead Conversion & CRM Executive

Location : Technopro Digital AV Solutions, Ernakulam

Role Summary : Key Responsibilities : Lead Calling & Qualification

- Contact leads generated through social media, website, and marketing campaigns.
- Understand customer requirements, project details, and budget range.
- Filter and qualify genuine business opportunities.
- Schedule appointments or redirect qualified leads to the Sales Manager.

CRM & Data Management

- Enter and maintain all lead details in CRM software.
- Update lead status, follow-up details, and customer communication records.
- Track lead progress from inquiry stage to conversion.

Tele Calling & Follow-Up

- Conduct regular follow-ups with potential customers.
- Maintain professional communication to build customer trust.
- Support sales team by keeping leads warm and engaged.

Data Keeping & Reporting

- Maintain organized records of leads and customer interactions.
- Provide daily / weekly lead status reports to management.
- Monitor conversion performance and highlight priority leads.

Preparation of Sales Quotations

- Prepare sales quotations based on inputs provided by Sales Manager / Management.
- Ensure quotation accuracy including product specifications, pricing, and terms.
- Maintain quotation records and version tracking.
- Follow up with customers regarding quotation approval or clarification.
- Coordinate with technical team to verify product configuration before quotation submission.

Sales Coordination

- Support Sales Manager in day-to-day sales activities.




- Maintain and track sales pipeline status.
- Schedule customer meetings, product demonstrations, and site visits.
- Share updated lead and customer information with sales team.
- Track order progress from confirmation stage to project completion.
- Assist in preparing sales presentations and client documents when required.

Administrative Coordination

- Maintain organized records of:

- Customer enquiries

- Quotations

- Purchase orders

- Sales reports

- Coordinate internally between sales, technical, and management teams.

- Maintain proper documentation for completed projects.

- Support preparation of sales reports and performance summaries.

- Assist in office coordination related to sales operations.

- Ensure smooth communication flow between departments.

- Minimum 2 to 3years experience in tele calling / customer handling / sales coordination.

- Positive communication skills (Malayalam & English mandatory, Hindi/Tamil is an advantage).

- Basic knowledge of CRM software and MS Excel.

- Strong organizational and follow-up skills.

- Positive attitude with result-oriented mindset.

Key Performance Indicators (KPIs) :

- Lead response time.
- Number of qualified leads passed to sales team.
- Lead follow-up completion rate.
- Contribution to overall conversion ratio.
- CRM data accuracy and update consistency.

Working Hours : Monday to Saturday - 10.00 AM to 6:00 PM

Reporting To : Sales Manager / Director

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Sales Exicutive (Kochi)
🏢 Technopro Digital AV Solutions, Ernakulam
📍 Kochi