General information : Legal entity :GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue. GEODIS is a company owned by SNCF Group.

- This position is also open to anyone recognized as a disabled worker.

Reference :2026-17648

Line Of Business : FREIGHT MANAGEMENT

Position description : Type of assignment : Full-time Regular

Function : Support function - Digital & Technology

Job title : L2 Process Support Specialist M/F

Position requirements and constraints (working hours ) : Ready for 24*5 support and night shifts, including occasional weekend support.

Job description :

- Analysis, classification and solve Incidents related to our TMS system.
- Review the approval tests on functionality of new versions provided by our software supplier
- Review the schedule for the Global and country specific trainings
- Support of local country key-users on how to use the TMS
- Assist with the creation of solutions for IT Incidents and/or monitor progress while escalated to higher level support groups
- Evaluate effectiveness of training and provides feedback on improvement possibilities




- Monitor quality of system utilization by users, in line with policies and standards, and initiate corrective and escalate actions if needed to ensure an optimized utilization of our Operational TMS
- Administer ticket handling records aligning time response with the Team
- Administer, analyse and report testing results to System Administrator Manager
- Administer and report the issues to countries
- Administer and report the Accreditation process to countries
- Administer and report the KPI's GSDM report to System Administrator Manager
- Administer OPS documentation in Intranet
- Analyse and classification of IT Incidents of our TMS for all enabled countries and Geodis companies
- Administer the documentation of IT Incidents in the helpdesk ticket system, tracking of problem solving and controlling of the service quality development
- Major Incident Management and communication
- Participate in Testing.
- Create reports and comply to SLA and KPI for organization.

Applicant's profile : Overall Experience between 5- 7 years (Business background 3 years' experience in logistics and forwarding or an IT background with 3 experiences in support of logistics systems).

Mandate certification Cargowise Certified Qualified

Working time (%) : 100

Position location : Position place : Asia, India

Location : Delhi NCR, Geodis gurgaon office

Minimum level of education required : BACHELOR'S DEGREE

Years of experience in similar position : Junior (1 to 5 years of experience)

Languages : English (Fluent)

📌 Process Support Specialist (M/F) (Delhi)
🏢 Geodis
📍 Delhi