Job Summary

The Benefits Associate is an entry-level role within the HR Service Center that provides Tier-1 colleague support for benefits-related questions and transactions across assigned countries or populations. The role serves as a first point of contact for routine inquiries, case intake, and basic issue resolution, while coordinating with payroll, external vendors, and the Global Benefits COE to ensure timely and accurate service delivery.

This role supports day-to-day benefits administration activities, including enrollments, changes, terminations, vendor coordination, and payroll-related benefits updates. A key responsibility of the position is performing reconciliation work, including colleague census, eligibility, pension contribution, invoice, and premium reviews, to help ensure records and payments are accurate. Because reconciliation work can be more complex, structured training and process guidance will be provided.

The role is accountable for executing assigned responsibilities in a high-quality, timely manner and in alignment with service-level expectations, standard operating procedures, and operational metrics. More complex cases, exceptions, and non-routine plan matters are escalated to senior team members, payroll, vendors, or the Global Benefits COE as appropriate.

Essential Job Functions

Essential Job Functions include the following: Customer Support and Case Management

- Serves as a Tier-1 point of contact for colleague benefits questions, routine issue resolution, and case intake through the HR Service Center.
- Escalates complex cases, exceptions, plan interpretation questions, and non-routine issues to senior team members, payroll, vendors, or the Global Perks COE as appropriate.




- Supports claim administration and collect documentation needed to facilitate submissions or follow-up with colleagues, beneficiaries, and vendors, as applicable.

Benefits Administration

- Supports day-to-day advantages administration activities, including new hire enrollments, benefit changes, life event updates, terminations, and other colleague transactions in accordance with established procedures.
- Collects and processes required documentation for enrollments, dependent or beneficiary updates, claims support, and other benefits transactions where applicable.
- Supports periodic enrollment windows, flexible benefits administration, and country-specific benefit processes as assigned.

Coordination Support (Payroll, Vendors, Stakeholder)

- Coordinates benefit-related data updates and communications with payroll, benefit vendors, and internal stakeholders to support accurate administration.
- Coordinates benefit-related payroll inputs and follows up on payroll deduction or contribution issues to help ensure accuracy and timely resolution.
- Supports administration of benefits or voucher programs that are not fully managed by external vendors, following defined processes and controls.

Reconciliation and Financial Administration

- Performs reconciliation work, including colleague census, eligibility, pension contribution, invoice, and premium reviews, and follows established processes to investigate and resolve routine discrepancies.
- Processes and reconciles benefit invoices,



premium payments, allowances, reimbursements, and other assigned transactions in coordination with finance, payroll, and vendors.
- Prepares, distributes, and reconciles eligibility, enrollment, and other recurring reports used for advantages administration and vendor processing.

Retirement Programs

- Supports retirement and pension administration activities for designated countries or programs, including contribution updates, coordination with vendors, and related administrative follow-up, with training and guidance provided.

Process, Documentation & Continuous Improvement

- Maintains and updates process documentation, templates, and service resources to support consistent and effective service delivery.
- Performs additional related duties as assigned by the manager or in coordination with the Global Benefits COE.

Competencies

Required Proficiency Level

(Fundamental; Intermediate; Advanced; Thought Leader)

Action Oriented

Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Fundamental

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Fundamental

Functional/Technical

Skills Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

Fundamental

Informing

Provides the information people need to know to do their j

📌 Benefits Associate - Global Benefits (Bengaluru)
🏢 Alcon
📍 Bengaluru