Dispatch Desk Coordinator - Job Description : Job Title :Dispatch Desk Coordinator

Department :Service Delivery / Client Experience

Reports To :Dispatch Desk Manager / Service Delivery Leadership

Hours :Aligned with Dispatch Desk operating hours

Position Summary : The Dispatch Desk Coordinator serves as the centralized point of coordination for all field dispatch activities, ensuring accurate scheduling, clear communication, and successful execution of on-site work. This role bridges Service Delivery, NCS, vendors, and customers to ensure dispatches are properly validated, scheduled, communicated, and closed out in alignment with defined processes and service expectations.

Key Responsibilities :

- Review, validate, and process dispatch requests to ensure complete and accurate scope of work prior to scheduling.
- Coordinate and schedule field technicians for installs, surveys, go-lives, circuit activations, and related in office work.
- Confirm technician availability and validate assigned resources prior to dispatch execution.
- Manage reschedules, exceptions, and updates while maintaining clear internal and external communication.




- Serve as the primary dispatch communication hub between internal teams, vendors, and customers.
- Own internal and external dispatch communications including confirmations, changes, and close-out notifications.
- Validate build orders, service orders, site access details, and contact information prior to dispatch.
- Maintain accurate updates in tracking systems, calendars, and dispatch dashboards.
- Verify completion of dispatched work including technician notes, photos, and task completion.
- Identify opportunities for process improvement, automation, and efficiency enhancements.

Preferred Qualifications :

- Telecommunications, network services, or field services experience
- Familiarity with Service Delivery or NCS operational environments
- Experience with dashboards, metrics, or operational reporting tools

Key Competencies :

- Attention to detail
- Clear and proactive communication
- Ownership and accountability
- Problem-solving and escalation judgment
- Customer-focused mindset

📌 South Star: Dispatch Desk Coordinator (Night Shift- Remote) (Navi Mumbai)
🏢 South Star Software Private
📍 Navi Mumbai