As a Global HR Service Delivery Manager in Gurugram, you will look after HR service delivery for a professional services organisation. You will keep HR processes running smoothly and help provide a consistent employee experience across the business.

- Manage HR service delivery and keep core processes running smoothly.
- Improve HR workflows to provide a consistent service across locations.
- Work with HR teams to resolve service issues and improve response times.
- Track service performance and identify areas for practical improvement.
- Maintain clear process guides and service standards for HR activities.
- Manage HR queries and escalations through the right channels.
- Work with internal teams to roll out HR process changes.
- Use service data to strengthen the employee experience.





Opportunity to make a significant impact in a high-visibility role.Opportunity to collaborate closely with the CHRO and other CXO leaders.

We're looking for someone who has:

- Experience managing HR service delivery processes.
- Experience improving HR workflows and service standards.
- Confidence handling HR queries and service escalations.
- Ability to track service performance and use data to improve delivery.
- Experience working with HR teams across different locations.
- Confidence creating transparent process guides and practical documentation.

The organisation operates in the professional services and consultancy sector in Gurugram.

- Retained opportunity in the Human Resources department.
- Role based in Gurugram.

If this role fits your experience, you can apply for the role.

📌 Global Recruitment Operations Lead (Gurugram)
🏢 Michael Page
📍 Gurugram