- Handle customer calls, queries, complaints, and service requests professionally.
- Build and maintain strong relationships with existing and potential customers.
- Understand customer requirements and provide appropriate solutions.
- Follow up with customers regularly regarding enquiries, services, and pending requests.
- Coordinate with the Sales, Operations, and Support teams to resolve customer issues.
- Maintain accurate records of customer interactions, follow-ups, and complaints.
- Handle customer escalations and ensure timely resolution.
- Collect customer feedback and identify opportunities to improve customer satisfaction.
- Inform customers about new services, offers, renewals, or relevant updates.
- Assist the sales team in generating leads and converting customer enquiries when required.
- Prepare regular reports on customer interactions, follow-ups, complaints, and conversions.
- Ensure a high level of customer satisfaction and skilled communication at all times