Job Summary

We are seeking a Customer Relationship Executive to manage and enhance customer experience at our automobile showroom/service center. The role focuses on customer coordination, follow-ups, satisfaction, and relationship building before and after sales/service.

Key Responsibilities

- Greet and assist walk-in customers at the showroom/service center

- Handle customer inquiries related to vehicles, services, and offers

- Coordinate between sales, service, and customers for smooth operations

- Maintain customer database and update interaction records

- Conduct follow-up calls for test drives, bookings, deliveries, and service reminders

- Collect customer feedback and ensure high customer satisfaction (CSI) :

- Handle customer complaints and ensure timely resolution

- Support sales team with documentation and customer coordination

- Promote service packages, AMC, accessories,



and offers

- Ensure compliance with company CRM processes and standards

Required Skills & Qualifications

- Minimum Graduate :

- Good communication and interpersonal skills :

- Customer-oriented and qualified attitude

- Basic computer and CRM knowledge

- Ability to multitask and work in a fast-paced environment

- Knowledge of automobile industry is an advantage

Experience

- 0-3 years experience in customer relationship / front desk / CRM
- Experience in automobile showroom or service center preferred

Job Types : Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits :

- Cell phone reimbursement
- Provident Fund

Work Location: In person

📌 Customer Relationship Executive : Automobile (Nashik)
🏢 Aavesh Enterprises
📍 Nashik