L0 Service Desk

Key Responsibilities & Accountabilities :

- Robust verbal communication skills in both English and Hindi, with above-average written communication in English.
- Willingness to work in rotational shifts, including night shifts (24x7 format) with staggered weekly offs.
- A strong drive and enthusiasm for work.
- Adhering to SLAs while resolving issues.
- Prioritizing and managing multiple open tickets at one time.
- Document all troubleshooting steps and press for issue resolution and ticket closure.
- Follow up with on-site team for adhering for daily health check of company deployed solution.
- Working continuously on a task until completion.
- Rapidly establishing a good working relationship with clients (Internal & External)



and other professionals, such as software developers, UI designers, and system administrators.
- Providing support, including procedural documentation and relevant reports.

Required Skiills-

- Should have 0-2 years of experience in related Field.
- Diploma / Bachelor’s degree in Computer Science, IT, Electronics, or a related field.

Job Types : Full-time, Permanent, Fresher

Pay: ₹17,000.00 - ₹19,000.00 per month

Benefits :

- Provident Fund

Work Location: In person

📌 Service Desk (India)
🏢 MSR IT Solutions
📍 India